Suspect you have been scammed
If you suspect a scammer has accessed your computer remotely, act immediately.
The goal is to cut off access, protect your money and identity, and make sure your system is clean.
ORANA TECHNOLOGY SERVICES DOES NOT COLD CALL OR EMAIL ABOUT DETECTED COMPUTER OR ANTIVIRUS ISSUES
Do this immediately (first 10–15 minutes)
1. Disconnect from the internet
Turn off Wi‑Fi and unplug any Ethernet cable.
This stops the attacker from continuing the session or stealing more data.
2. Power off the computer
Shut it down completely.
Do not log in, open browsers, or try to “check things” yet.
3. Use another device (phone/tablet)
Assume your computer may be compromised.
Use a different, safe device for the steps below.
Contact us at Orana Technology Services - www.oranats.au/booking
Protect your money and identity (very important)
4. Contact your bank(s) immediately
Tell them you believe your computer was accessed by a scammer.
Ask them to:
Monitor or freeze accounts if needed
Reverse any suspicious transactions
If you gave card details, request new cards.
5. Change passwords (from another device)
Start with:
Email accounts (especially Gmail/Outlook)
Banking & financial services
Apple ID / Microsoft / Google accounts
Social media
Tips:
Use new, unique passwords
Enable two‑factor authentication (2FA) everywhere possible
Assume any password typed on the affected computer is compromised
Secure or clean the computer
6. Check for remote access software
When you restart (offline if possible), look for and remove:
AnyDesk
TeamViewer
Chrome Remote Desktop
LogMeIn
UltraViewer
Splashtop
If you didn’t install it yourself, it shouldn’t be there.
7. Run a full security scan
Use a reputable antivirus (Microsoft Defender, Malwarebytes, etc.)
Run a full scan, not a quick scan
8. Strongly consider a full reset
If:
You gave them access intentionally (fake “tech support” scam), or
You’re unsure what they did
✅ Best option:
Back up important files (documents/photos only) → factory reset / reinstall the operating system
This is the only way to be 100% sure the attacker is gone.
Report the scam (Australia)
Scamwatch: https://www.scamwatch.gov.au
Australian Cyber Security Centre (ACSC):
https://www.cyber.gov.au/report
or call 1300 292 371
Reporting helps protect others and may help if financial loss occurred.
Watch for follow‑up scams
Scammers often:
Call back pretending to be your bank or “security”
Offer to “fix” the problem for a fee
Claim they’ve “detected hacking activity”
👉 Banks and government agencies do not cold‑call to fix computers.
Red flags you were likely scammed
You were told there was “urgent” hacking or viruses
Asked to install remote software
Pressured to act quickly
Asked for gift cards, crypto, or unusual payments
If any of these happened, this was almost certainly a scam.